A9: Channels require headcount to be most effective so yes, I think bigger companies have that advantage. #custserv
Aug 13, 2014
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Rob La Gesse
I work for a great company. One that worked for me for 6 years first. But my opinions on this Twitter account are mine alone.
A8: As a customer I expect email to take longer - days even. I expect most other channels to take minutes. #custserv
Aug 13, 2014
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RT @djmoore711: A7 We are working with HelpSocial to try and integrate social as a channel. We have none of that now with our current solution. #custserv
Aug 13, 2014
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A7: Integrating social with backend tools and processes is the next logical step for us. #custserv
Aug 13, 2014
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RT #custserv: Q9: What do you think question nine should be? :)
Aug 13, 2014
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A6: phone, email, live chat almost anywhere on social, email, tickets, SMS -just about anything but telepathy. (Working on that!) #custserv
Aug 13, 2014
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A4: Yes! Why would you NOT want to have your customers find you? #custserv
Aug 13, 2014
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A3: - Yes we offer phone support and have humans answering. And my number is on my Twitter profile. Be found - make it easy! #custserv
Aug 13, 2014
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A1: If you not not empower them, why do you employ them? #custserv
Aug 13, 2014
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No rain in Castle Hills (yet) :( #custserv. My grass can sense it coming though!
Aug 13, 2014
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RT @AlHopper_: "What's going on with multichannel support?" Tonight's #custserv chat topic at 9pmET w/ @MarshaCollier @GregOrtbach @RoyAtkinson
Aug 13, 2014
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“@jessenoller: I find really weird crap on my phone.” <- You have little kids. You are surprised by this?
Aug 12, 2014
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Recently my Mac has had applications crash as often as my Windows machine did 5+ years ago. Fortunately my Mac boots a hell of a lot faster.
Aug 12, 2014
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One of the most difficult things I do is try to get really, really smart people to get comfortable just sharing. Just a little :)
Aug 12, 2014
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When you stop socially sharing your company news, you have probably decided to do something else…
Aug 12, 2014
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I think there are VERY few brands that do social well - in any context. Which makes me question the billions being spent.
Aug 12, 2014
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I think there are VERY few brands hat do social well - in any context. Which makes me question the billions being spent.
Aug 12, 2014
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And I am willing to pay to learn about YouTube. Experts deserve to get paid.
Aug 12, 2014
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Do you know someone that is a real guru on YouTube? Someone that knows how multiple channels work for big brands? Want to learn from them.
Aug 12, 2014
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Pardon, but still learning about LinkedIn posts. Is this visible to you? https://t.co/CGrZiJ6JYV
Aug 12, 2014
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Love that my youngest brother is being courted so well by a small town police force that it does not make $$$ sense to move to the city.
Aug 12, 2014
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Only my second LinkedIn post - not sure why it intimidates me more than FB or Twitter :) https://t.co/noAmyn9uof
Aug 12, 2014
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RT @OpenStack: Don't miss the FIRST ever #OpenStack Summit in Europe! Register now and join us in Paris November 3-7 https://www.openstack.org/summit...
Aug 12, 2014
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Really tired, but not sleepy. This is when I typically get great ideas then fall asleep without writing them down :) I DO have pen and paper
Aug 12, 2014
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“@fmisle: @jessenoller @claco yes I exist or yes I'm a robot :P” <- Exactly
Aug 12, 2014
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Aug 12, 2014
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“@claco: Pretty sure @jessenoller owes me a lunch date.” +1
Aug 12, 2014
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I did not "know" Robin Williams - but I met him many times… https://t.co/FCi6GsABq5
Aug 12, 2014
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RT @CyberDustApp: Cyber Dust is looking for experienced engineers to join our team. To Apply please send a cover letter and resume to [email protected]
Aug 12, 2014
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RT @rajeev_shri: Job opportunity: Senior Product Marketing Manager - Cloud at Rackspace, the Open Clou - Austin, Texas Area #jobs http://www.linkedin.com/jobs...
Aug 12, 2014
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Aug 12, 2014
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RT @fordm: Whoever wrote this for the White House really nailed it: https://twitter.com/fordm...
Aug 12, 2014
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