Larry Hawes

Analyst, consultant, and speaker focused on business use of collaboration, knowledge management, and social software. Also a father, musician, and outdoorsman.
Interesting to note that TX Atty. General's victim service case management system is *cloud-based* instance of IBM Case Manager. #BPMCM14
They may not have used the term explicitly, but so many speakers at #BPMCM14 have invoked #KM as a benefit of Adaptive Case Mgmt.
Clarification: TX Atty. Gnrl. replacing legacy DMS and mainframe. Will be adding a portal interface to crime victims system soon. #BPMCM14
TX Atty. Gnrl's office uses case management discipline and technology for crime victims services. CM replaced legacy DMS & portal. #BPMCM14
RT @dianeberry: #KM #KMers Survey on knowledge reuse - we'll donate $.50 to @ASPCA for each completed response http://surveymonkey.com/s...
CIO of Office of TX Atty. General., Rudy Montoya (@rudymontoyatx) now presenting about their use of case management. #BPMCM14
USN Lt. Cmdr. Vogel says key is to get everyone focused on solving the same problem. IMO, Adaptive Case Mgmt. does this by default. #BPMCM14
Lt. Cmdr. Vogel's team broke down authority of individual entities by showing goals could be achieved as a collective. We, not I. #BPMCM14
US Navy Special Forces successfully used @Yammer as part of its efforts to get project contractors to communicate with each other. #BPMCM14
Sounds like experimentation in US military is an agile way of getting things done, working around traditional bureaucracy. #BPMCM14
Running experiments in US military yields not only valuable learning, but also quick, inexpensive acquisition of tech capabilities. #BPMCM14
Former US Navy Lt. Commander Stephen Vogel talking about the role of experimentation in the military and its response to change. #BPMCM14
Kicking off third and final day of #BPMCM14. Keynotes from former a Navy Lt. Commander and from the current CIO of Texas Attorney General.
Pega, IBM, Appian got social a long time ago - https://www.diigo.com/item...
.@swensonkeith's distinction between Production and Adaptive Case Mgmt.: process/case ownership by knowledge worker in latter, not former.
.@swensonkeith rightly says that no work is completely unstructured. It may be unpredictable, but structure emerges during process. #BPMCM14
RT @hjarche: When we work in networks, one of our main jobs is getting stuff out of our heads and sharing with others http://t.co/wK68uWHqC7
Hearing classic IBM customer problem echoed at #BPMCM14: which offering should I buy when they have overlapping functionality? iBPM/Case Mgr
Thanks for great healthcare management conversation over lunch at #BPMCM14 @wareFLO @techydoc @steinarcarlsen and @swensonkeith !!
RT @CallewaertFilip: The word fell at last at #BPMCM14: Adaptive Case management #acm is a #PARADIGMSHIFT. Enter #agile #UX #designthinking #lean #km #meta ...
Here's why I like Adaptive Case Mgmt. so much: From tech standpoint, it seamlessly blends systems of record and engagement. #ACM #BPMCM14
I really like the approach articulated by @steinarcarlsen. Tasks are templated objects that may be used as process "snippets". #BPMCM14
Norwegian Courts Administration uses #ACM and task mgmt to automate assembly and publication of c. 7K compound documents. Daily! #BPMCM14
RT @entwistletx: Knowledge engineering patterns bottom up #process discovery #BPMCM14 http://t.co/fzLZuurVDR
The speaker in this #BPMCM14 session is @steinarcarlsen. Just had a chance to look up his Twitter name. He's out in front on task mgmt/ACM.
In Adaptive Case Mgmt., the tasks themselves, and their order of completion, may be changed by data generated during the process. #BPMCM14
Speaker says they have applied the 1980s concept of Knowledge Pattern Engineering to agile task management in ACM, with success. #BPMCM14
Enterprise #social software, on the other hands, lacks sufficient structure to optimally manage task assignment and completion. #BPMCM14
Listening in on a #BPMCM14 session on agile knowledge work, or how to manage tasks in adaptive case management systems.
Co-location is essential to success of agile methodology, says Agilex's Roger Baker. Can't do agile as well with distributed team. #BPMCM14
"Only the business knows process. IT never knows the process." - Roger Baker, Agilex #BPMCM14