Social CRM

Join us to discuss, debate & share info, thoughts, breakthroughs, case studies, best practices on stuff related to Social CRM and/or CRM 2.0
MICROFINANCE EVENT: 6th Latin America Microinsurance Summit; March 23-26, 2015; Miami, Florida, USA http://www.microcapital.org/microfi...
WorldRemit expands mobile money transfer services to Latin America http://www.mobilepaymentstoday.com/news...
Joint Venture Promises Broadband Benefits with Potential Risks for Latin American, Caribbean Markets http://www.circleid.com/posts...
3 out of 4. RT @FastCompany: 4 steps that will take you from apathetic to favorite boss http://www.fastcompany.com/3038132...
RT @CRMCRetail: Customer Experience vs. Customer Engagement — A Distinction Without a Difference? http://customerthink.com/custome...
RT @InformaBTL: 5 puntos para que una #activación se convierta en una acción #digital http://www.informabtl.com/2014...
AT&T To Pay Billionaire Ricardo Salinas $2.5B For Mexican Wireless Provider Iusacell http://www.forbes.com/sites...
Prince, after removing his original bass line from When Doves Cry: There's nobody that's going to have the guts to do this.
Customer Experience vs. Customer Engagement — A Distinction Without a Difference? | CustomerThink http://customerthink.com/custome...
Lee The CRM Latin America Daily ▸ noticias destacadas del dia via @GEFH1967 @SMEPuertoRico @amesquit http://paper.li/jesus_h... #crmlatam
Highspot nabs $9.6M to enter more customers' minds with the right content | VentureBeat | Deals | by Barry Levine http://venturebeat.com/2014...
Latest @smallbiztrends convo feat IBM’s John Mason: Using Watson Analytics to Help SMBs Make Sense of Big Data http://smallbiztrends.com/2014...
I'm sick of cos. saying "we deliver the right content 2 the right customer @ the right time" WTF does that REALLY mean? Tell me THAT instead
Loyalty Lessons From a Supermarket Showdown | CustomerThink http://customerthink.com/loyalty...
Once again, a #bigdata privacy blog post from @TamaraDull (and you, me, them, and us): http://blogs.sas.com/content...
How Jiffy Lube [Didn't Use] Its Net Promoter Score to Goose Sales http://adage.com/abstrac... #voc #cx
RT @solvis: Tweets del webinar sobre el Journey del Cliente #solvis https://storify.com/jesus_h...
The Race From Good To Great CX Hits The Gas Pedal In 2015 http://www.1to1media.com/weblog...
.@SocialTrendingV Gracias por la mención. Saludos!
RT @SocialTrendingV: Los #CommunityManager deben tomar decisiones apoyados en datos, recomienda @Jesus_Hoyos AC #SosCommunity http://socialtrending.com.ve/2014...
Analíticos vs Business Intelligence: opciones en la nube #crm #scrm http://www.jesushoyos.com/crm_en_... https://twitter.com/jesus_h...
Muchas gracias! RT @GiraldoJC: #FF Para Mi Nueva Latin Conection :) @CaroAhumada6 @jesus_hoyos @NanaOlarte #solvis Buen Fin de Semana !!
RT @ValaAfshar: Importance of emerging technology 1 Security 2 Mobile 3 Analytics 4 SaaS 5 Digital Marketing http://www.zdnet.com/enterpr... https://twitter.com/ValaAfs...
RT @AngelicaPereyra: Marketers can talk a good game about customer centricity, but actions speak louder than words http://www.dmnews.com/are-you... vía @dmnews
RT @B2Community: How To Structure Your B2B Marketing Department When Your Digital Budget Increases http://www.business2community.com/b2b-mar... https://twitter.com/B2Commu...
RT @crmpartners: RT @FlexableIT: #Zoho adds social marketing, sales intelligence to core #CRM service http://www.zdnet.com/zoho-ad...
"Ignore NPS, Customer Effort, and all the rest. And just let our customers tell us what they’re thinking" http://customerthink.com/the-fut... #cx #voc
6 questions with the most active VC in marketing tech -via Chief Marketing Technologist http://chiefmartec.com/2014...