Apple’s invisible advantage « Observatory - http://kensegall.com/blog...
"But overall, the experience contributes to the feeling of quality you get before you even touch the product. Granted, some people think this is overkill. Or, even worse, it’s one more reason to hate Apple. This is how the Great Satan hoodwinks people into buying their overpriced technology. Fortunately, Apple doesn’t give a hoot about people who don’t recognize or care about quality. That’s not their audience." - Ross Miller