"We are progressing toward a world of "now commerce", where we can order it now, and expect the results practically instantly. The end of 2013 shows we're getting closer, but the system's not yet quite ready for the pressure, even if consumers are. Simply put: Nobody expected everyone to wait until the very last minute to order Christmas gifts, but everyone did. As UPS told BusinessWeek: "We had our peak projections, and the volume has passed our projections." So all the models failed." - Louis Gray